Shipping Policy
Free US shipping on every order
Shipping is free on every order, with no minimum. There's no express option.
Where we ship
We ship to the 50 states and Washington, DC. We don't ship to US territories, APO/FPO/DPO addresses or outside the US yet. Delivery to Alaska and Hawaii can take a little longer.
Printing time
Every piece is printed to order by our production partner, Printful. Printing usually takes 2–5 business days (Monday to Friday, excluding holidays; the day you order doesn't count). We ship every order within 7 business days, or we email you before then. You'll get an email with tracking when it ships.
If your order is delayed
If we can't ship within 7 business days, we'll email you before then with a new ship date, or tell you we don't have one yet, and give you a free way to cancel for a full refund. If the new date is within 30 days of the original and you don't reply, we'll keep your order. If it's later than that, or we have no date, we'll cancel and refund you unless you tell us to keep it. If it's delayed again, we'll only keep your order if you say yes. Refunds for cancelled orders go to your original payment method within 7 business days.
Delivery time
After printing, standard delivery usually takes 3–4 business days. Delivery times are estimates from our production partner and the carriers, not guarantees.
Split shipments
If your order has several pieces, they may be printed at different facilities and arrive in separate packages. Shipping is still free.
Order quantities
You can order up to 10 of each design and size at a time. For more, email shop@aeriox.co.
Address accuracy
Please check your address at checkout, unit number included. To change it, email shop@aeriox.co as soon as you can; we can usually change it until your order ships. If a package comes back because the address was wrong or incomplete, or it was refused or not picked up, we'll email you. Reply within 14 days and we'll send it again; you pay the cost of reshipping. If we don't hear from you in that time, we can't reship or refund it. If the carrier caused the return, we reship it free.
Lost, damaged or late packages
If your order hasn't arrived 5 business days after the estimated delivery date in your tracking, email shop@aeriox.co with your order number within 20 days of that date. Once the carrier confirms it's lost, we'll reprint and reship it free, or refund it if we can't. If tracking says delivered and you don't have it, check your door, mailroom and neighbors, then email us and we'll help you file a claim with the carrier. For damaged or misprinted items, see our Refund & Return Policy.